Most Popular Operations Content
When is an IRD required?
05/14/2023
Does an online bank (such as Ally Bank or go2bank) have to provide customers with an Image Replacement Document (IRD) when checks deposited via mobile Remote Deposit Capture (mRDC) are returned? If no, does it then become the responsibility of the payee to work with the maker of the check to recoup the funds?
CIP update after expiration of an ID
05/14/2023
Regarding CIP compliance; do we need to get a updated and current copies of customers IDs after their account has been opened and those ID reach an expiration date?
Customer Unhappy with Safe Deposit Procedures
05/14/2023
We have a customer who doesn't like the way we manage our safe deposit box entries. We use individual single-use entry tickets and the customer was used to their old bank using a card with running entries for the box. Their complaint is a piece of paper could be lost or an employee bribed to give it to someone who wants to enter the box illegally. We follow all the best practices. We would like to know the best way to handle the customer's concern short of changing the process for over 30 branches. Any suggestions?
Scanning and indexing a large amount of documents
05/14/2023
What is an efficient way to scan and index a large amount of documents?
Day 1 and Day 2 Processing
05/14/2023
Why is it important for Day 1 and Day 2 processing to be streamlined and synced?