Most Popular Operations Content
Are there other options for offering safe deposit services?
09/06/2020
Before we eliminate this service, are there any other ways to provide it?
Charging Dormant/Inactive Fees
09/06/2020
Our institution is based in Missouri, but we offer an online savings account. We are wondering about what state laws we use for charging dormant/inactive fees to accounts? Missouri Law is that once an account is inactive/dormant for twelve months we can charge a fee up to $5.00 a month. Then after five years of inactivity, the account is considered abandoned and will need to be sent to the State Unclaimed Property department. If a customer from different states opens accounts online with us, do we abide by Missouri Law or the state law which they reside in?
Zelle Banking App and Reg E
09/06/2020
We are not yet partnered with Zelle. If a customer uses the app to transfer funds and the funds do not reach the receiving end, is it a Reg E matter?
Certify the trustee as beneficial owner?
09/06/2020
Are trusts included in beneficial ownership?
Final credit means “final”
09/06/2020
We closed our investigation when we received credit from VISA after filing our charge back. Later the merchant provided information showing that our customer performed the transaction and took the money back. Can we debit the customer’s account?
