Most Popular Operations Content
Records access for compliance monitoring
03/10/2024
When we do engage new vendor, especially fintechs for new digital banking products (like BNPL or Buy Now Pay Later), what type of access to records should we expect to have to be able to monitor for compliance?
Exception tracking for deposit accounts
03/10/2024
What are some common exception tracking use cases for deposits?
Bank counsel review of policy and procedures
03/10/2024
Why should we ask bank counsel to review our policies and procedures on handling garnishments and summonses? Doesn’t that just add costs to the effort?
Reg E and buyer’s remorse
03/10/2024
If a consumer purchased tires and later claimed they were defective and they filed a Reg E claim, but refused to go back to the merchant, can we deny his claim?
Must ACH authorizations be in writing?
03/10/2024
Does there always have to be a written authorization for an ACH transaction affecting a consumer’s account?