Vendor Guru Q&A - Operations

Electronic Management of SAR Files

Latest Operations - Check 21/Check Truncation Act Topics

Wrong Routing # When Check Scan Is Rejected

03/31/2014

In April 2013, a teller errantly entered the wrong routing number when a check she was scanning rejected. In Jan 2014, the FI whose routing number was errantly entered is now asking us to issue them a credit for this item. Is the FI within their time frame to ask for reimbursement? What regulation does this matter fall under.

Check 21 Rule on Testing Check for Fingerprints

10/28/2013

If a customer calls and wants the original check because of a scam and they want to test for finger prints, can I give them the original check back?

Vendor Viewpoints: Year-End Developments and Predictions

12/16/2005

Vendor Viewpoints:
Year-End Developments & Predictions

Check 21 Marketing & Customer Service Threads

10/25/2004

Bank Response Letter to the Consumer Union Lette

Check 21 Operations Threads

10/25/2004

Holds on all substitute checks

Check 21 Final Rules: A BOL Team Summary

07/26/2004

Check 21 Final Rules:
A BOL Team Summary

Check Fraud Prevention Tool

07/01/2004

Carreker Corporation has formed an alliance with Advanced Software Design (ASD) Corporation to offer an integrated solution that allows financial institutions to offer their customers enhanced coun

Get a Training Budget

07/01/2004

In Bankrate, one of the web sites I use for research, an article appeared this week that really caught my eye. The purpose of the web page is information for consumers.

From Paper to Digital: What Does This Mean to Your Financial Institution?

06/15/2004

by John Burnett, BOL Guru

Check 21: The Basics and More

05/24/2004

by Mary Beth Guard, BOL Guru

Reputation risk and BSA compliance failures

04/14/2019

What’s a “Deferred Prosecution Agreement” (DPA)?

Liability for overdraft in a joint account

04/14/2019

If one owner of a joint account issues a check that overdraws the account balance, can the bank recover the overdraft balance from the other joint owner?

Misleading Collection Scripts Cost Financial Institution $28.5 Million

04/14/2019

In its $28.5 million settlement with Navy Federal Credit Union (NFCU), the Consumer Financial Protection Bureau (CFPB) stated that NFCU's collection letters contained material misrepresentations – or unfair or deceptive abusive acts or practices – that were likely to mislead consumers; how did NFCU's templates violate UDAAP?

Handling Benefit Payment Reclamations

04/14/2019

Our bank has received several benefit reclamations and demands for funds recently for the same customer. Do we handle them all the same way?

Consumer Demonstrating Consent on Mobile

04/14/2019

Most consumers only use a mobile device these days to access their online banking. Is enrolling and accepting e-statements on a mobile device compliant with a consumer demonstrating consent?

Latest Operations - Check 21/Check Truncation Act Topics

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