07/01/2002
I'm in charge of our collections department. With the new change in the privacy policy, it's very hard for my collectors to skip trace on mutual customers. What advice do you have for finding mutual customers and charge off? We do a lot of internal collections work.
07/01/2002
I'm concerned about the Lopez social security offset case decided by the 9th Circuit. Does the 9th circuit court of appeals have jurisdiction overall all banks in all states? If not, how do you findout who has the jurisdiction over your state?
06/03/2002
Where is a good place to get ideas for bank advertising. Also, I am looking for quidance and a form to plan out our marketing budget and plan for marketing for the rest of this year.
05/20/2002
I have been hearing about bank's liability for boxes when there is no disclosure about boxes not being insured by the FDIC or the institution?
04/01/2002
Is there a time limit to honor a check being returned without entry? Clearly the check was not endorsed properly, but returned 3 months later. It also was not returned through Fed. but was sent directly.
04/01/2002
Will the slowing and depression of the airline/travel, insurance and real estate industries trickle down to community banks? If so, in what way?
04/01/2002
Can we charge a fee to our customer for a stop payment involving an ACH transaction they would claim to be unauthorized?
03/11/2002
Our agent tells us our premium is going up because our modification is going up. He tried to explain it but I don't understand. Can anyone help?
03/11/2002
A couple of our customers have had problems getting their CD's from a large bank. They have notified the bank a couple of days prior to the maturity date that they do not wish to roll-over the CD and would like the funds wired to them on the maturity date. The bank in question claims a ten-day waiting period (without payment of interest) and then refuses to wire or fed-ex funds (even though the customer wants to pay the appropriate fee). They state they can only mail a check which causes an additional 2 - 3 day delay. (To make money from the float, no doubt.) I can see in the reg's that you don't have to pay interest during the grace-period (if you disclose it), however I am completely at a loss as to why they wait ten days and refuse to wire. Have you heard of this practice? Also, where in the regs does it address prompt payment of funds to the customer?
02/01/2002