Why do we have to investigate all Reg E EFT claims?
Why is operating a business in a personal account such a big deal?
If a customer has multiple entities but only one is listed on the subpoena, are we restricted to giving information only about the listed entity?
We are a small community bank with $250 million in assets. We have lost our compliance officer again. Unfortunately, we can't justify a full time position for this. Do you know if banks are outsourcing this function and if so, where do I look to find the firms who offer this service?
CTR changes on Part I, it is confusing how many Part Is. Any help?
Since Visa’s Zero Liability covers ATM withdrawals and PIN transactions. It is even worth investigating Reg E claims since we are always on the hook?
Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?
If a cardholder calls to report an unauthorized transaction from a merchant they have previous transactions with because they do not recognize the transaction, can we ask that they contact the merchant first to see what the transaction was for? How would they know if it is truly unauthorized if they don't even know what it is for?
When can we hold a member liable in a scam situation?
When Reg E does apply, what kind of requirements can we place on the customer? Can we require that they file a police report or prove they have attempted contact with the merchant first?