01/28/2008
To what extent is the investment center permitted to obtain customer information from the bank for marketing solicitation purposes?
10/22/2007
We are flagging employee accounts so that non-authorized employees are unable to view other employees’ accounts. If an employee is a signer on an account or a joint holder on a non-employee account, should that account be flagged as an employee account? For example, an employee is joint on a sibling or signer on a child’s account.
03/12/2007
I work for a small community bank and we are considering offering HSAs. My concern is that administration of these HSAs appear to require knowledge of terms of health insurance policy, terms of customers, whether distributions are qualified medical expenses, etc. I am not aware of any other bank product that requires that we keep track of this customer information. What is the extent of our obligation in this area?
10/01/2005
Question: Our credit union is getting a substantial amount of returned mail from membership stating that the member is no longer at the last known mailing address.
01/17/2005
What are the compliance training topics that should be given to an average new employee within 90 days?
09/01/2004
It's official. The agencies have published joint examination procedures for customer identification programs.
12/15/2003
Our bank shares nonpublic personal information with an unaffiliated third party with whom we have a joint marketing arrangement for marketing credit card accounts. Under the agreement we are required to provide them in an electronic format the names, addresses, telephone numbers and social security numbers of our existing customers for the purpose of allowing them to solicit our customer for credit card accounts. Are we allowed to disclose telephone numbers and particularly social security numbers without providing our customers the opportunity to opt out? Our initial and annual disclosures do contain the required verbiage that we may disclose all of the information we collect to companies that perform marketing services on our behalf or with whom we have joint marketing agreements?
09/08/2003
09/01/2003
Commonly cited violations have long been a source of important information for the design and management of compliance programs.
09/01/2003