04/03/2016
Can we request a customer file a police report on a Visa Debit Card fraud claim?
03/06/2016
A customer comes in to file a non-fraud debit card dispute. If the merchant has promised to credit the customer for the charge, how long must we wait for them to do this before filing a chargeback? Do we need still to credit our customer within the 10 business days?
03/06/2016
If I have given the consumer direct or final credit for their claim and realized it was for the incorrect amount the next day, can I reverse and correct the posting after speaking to the consumer?
11/01/2015
Reg E - If a customer reports a dispute on a debit card item that is still pending, does our 10-day provisional credit begin when they report the pending item or when the item actually hard posts to the account? If it starts while the transaction is pending, what if the item posts after the 10 days?
09/27/2015
A mother is guardian/conservator for her minor son. She would like a debit card for his account. I say no, as we would not know who is actually using the card, the mother or the son.
09/13/2015
Where can I find the regulations regarding business debit cards and disputes? I know consumers fall under Reg E, but are there different regs for businesses?
08/16/2015
We offer opt-in courtesy overdraft (COD) services for one-time POS debit card transactions. If sufficient funds are in an account at the time a transaction is authorized, but there are insufficient funds at the time the transaction is settled (either because the preauthorization hold has expired or the transaction cannot be matched upon return), can we charge the overdraft fee?
08/09/2015
What is the rule for visa check card disputes under $25? We have a customer that had fraud on their card. Fraudwatch contacted him but there is one transaction pending for $7.58 that he did not do.
07/12/2015
In regards to MC zero liability; what does MC consider a small business? I looked at MC website but unable to get more information.
07/05/2015
If our normal EFT disclosure was given to a business customer when they requested a Business MC debit card, does that make us liable for the transactions under the Reg E guidelines or do they still fall under the business guidelines?