At the death of a representative payee, what happens?
Does Reg CC say anything about an inactive account? Our customer has not had any activity in his account since April 2021, and he keeps a small balance in his account. Are there any Reg CC issues here due to inactivity?
Trusts & POAs—Can they co-exist?
Who do you CIP on a UTMA account?
Our processor says we don’t have chargeback rights since a purchase was made using Visa Secure 3-D. Can we deny the claim since the cardholder’s password was used?
Our customer received a call telling them their CashApp account was compromised, and they needed to verify the password. After they did this there were several authorized CashApp transactions. Can we tell the customer they have to resolve the issue with CashApp?
Since MasterCard’s Zero Liability covers ATM withdrawals and PIN transactions. It is even worth investigating Reg E claims since we are always on the hook?
Can a guardianship have a POD?
Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?
If a customer places an order online, but never receives their merchandise, do we have to investigate?