Is the FDIC logo required on the annual privacy notice or the web page privacy notice?
Most deposit rate signs inside the bank are not subject to most advertising requirements. What about consumer and mortgage loan rate boards? Does a 30 year mortgage rate of 4.50% trigger other terms or can we simply state, see our mortgage loan officer for additional details?
I have a revocable trust account and the trustee would like a visa check/debit card with it. Are there any restrictions to why she should not be able to get a debit card?
We have a somewhat unique checking product - we pay 4% on balances up to $15,000 and 0% above that. Our disclosures indicate dividend rate of 3.928% and APY of 4%. If a member has $15,000 or more on deposit their return is the 3.928% because there is no compounding as we pay 0% on their monthly dividend. Is this accurate? Seems if we change dividend rate to 4% then APY will be more than 4% for those with balances under $15,000.
Under Visa's Zero Liability rules, is there a time frame in which a customer has to report a fraudulent transaction on their account? I understand that the Reg E rules apply to ATM and PIN based transactions not processed through Visa. I am mostly concerned with Signature Based, Visa processed transactions.
A member is deceased and she has an estate with an administrator on the account. Can we place holds on the account?
We are in the process of rewriting a disclosure that roughly touches on some of the services, products, and fees associated with our accounts. Since this will be something that the customer can take with them I know it falls under the advertising rules. Our marketing department has a section in regards to Non Sufficient Funds. I know there are rules regarding Overdrafts (fees, when you will pay them, etc) if we don't use the term overdraft and only refer to it as an Non sufficient charge, are the same rules prompted? b) Advertising disclosures for overdraft services. (1) Disclosures. Except as provided in paragraphs (b)(2),(b)(3), and (b)(4) of this section, any advertisement promoting the payment of overdrafts shall disclose in a clear and conspicuous manner: (i) The fee or fees for the payment of each overdraft; (ii) The categories of transactions for which a fee for paying an overdraft may be imposed; (iii) The time period by which the consumer must repay or cover any overdraft; and (iv) The circumstances under which the institution will not pay an overdraft
Advertising the interest rate and the APY on rate sheets displayed in lobby. Must we use the 2 decimal place rule for both? Or can the interest rate be displayed with 3 decimal places and the APY with 2 decimal places.
Our bank compliance officer left last fall for another job. I am in charge of our electronic sign and need to find out where there is a clear/concise source of information that guides us in what we have to disclose on the sign for interest rates, terms, etc.
Aside from the potential customer service nightmare, is it okay to offer a better (or different) rate on a CD to existing customers (not available to new customers) in an effort to retain core money?