Aside from the potential customer service nightmare, is it okay to offer a better (or different) rate on a CD to existing customers (not available to new customers) in an effort to retain core money?
When advertising variable tiered rate deposit accounts, is it required that the balance level tiers to earn the APY be shown under the advertised APY or can it be included in the small print disclosures underneath?
Are we allowed to charge an NSF fee on a one-time debit card transaction? We provided the merchant with a pre-authorization, then when the item posted, the customer had insufficient funds.
Where in the regulations does it state that advertising an APY must be carried out to two decimal places?
If we have a poster in the window of our bank that states "We are lending" or that states we "Now offering Green Checking", are additional disclosures in addition to Member FDIC and/or Equal Housing logo required to appear on the poster?
We list "bounce protection" as a feature to a few of our accounts. We disclose that customers will be charged a fee for each item paid. During a recent internal audit, it was noted that we must disclose the actual fee amount, which I do not like to do since it dates the brochure. I have read the regulation. No accounts are advertised as free in my brochure. Guidance please.
Can a NSF fee be charged on a savings account?
I need to know, if we do some subtle advertising on our Facebook page, can we just refer the fans back to our bank's website page that explains that product or do we have to do more with disclosures?
Our bank offers a special rate, for example, an additional 0.25% on CD rates to customers who maintain a special combined checking and savings plan. Can we state "special rates or bonus rates for CDs opened for $15,000 or more" on our website or are we required to disclose the rate and APY as well?
When advertising variable tiered rate deposit accounts, is it required that the balance level tiers to earn the APY be shown under the advertised APY or can they be included in the small print disclosures underneath?