Who gets what disclosures?
A father and son wanted to open an account today where two signatures would be required on each check. It’s extra work for them, but does it really matter to us?
If we send e-statements are we required to monitor whether they are being read, and if the customer is not opening them, do we have to revert back to paper?
We like having customers sign up for Internet banking when they open their accounts. Is this acceptable for E-SIGN, or is more needed?
Are electronic notices permitted for NSF and overdraft protection communication as well as CD maturity and renewals? Customers signing up for e-statements would automatically get these via e-notice, with an e-mail being issued to advise the customer of the e-notice. The customer would then log on to view it.
If a business or personal account holder does not look at their checking account e-statement, what are the bank's requirements in mailing the statement?
Is there any requirement that we mail a receipt to our customer for an incoming/outgoing wire transfer?
I am looking for Regulatory issues pertaining to verbiage on e-mails to customers. (What I can or can't use).
We want to promote e-statements by having a cash drawing in Dec. for those who sign up and have an active account. How do we proceed and be compliant and it not be considered a lottery?
Can a customer “opt out” of receiving bank statements entirely? Thus, they will not receive a paper statement or an E-statement.