05/07/2017
Do you have to display "Member FDIC" on Facebook posts if you are simply saying "Check out this new checking product" and provide readers with a link that takes them to a page with full disclosures?
02/05/2017
Is it a best practice to print and scan files already in email (digital) format?
09/11/2016
Our new marketing director believes we have to be on Facebook, Twitter and other social media, and believes having employees writing and making the posts will make us more transparent and friendly to our customers. What risks do we face with all-employee access?
04/03/2016
Our customer has appointed her daughter as her attorney-in-fact. Can the daughter set up Internet banking on her mom's account? The daughter/AIF is not listed as a joint owner of the account, and was appointed AIF after the account was open.
03/27/2016
Can a representative payee on an account have online banking? If the account they are put on such as basic checking offers this service, can they be denied online banking or is this discriminatory?
09/13/2015
Are electronic notices permitted for NSF and overdraft protection communication as well as CD maturity and renewals? Customers signing up for e-statements would automatically get these via e-notice, with an e-mail being issued to advise the customer of the e-notice. The customer would then log on to view it.
03/02/2015
Can we charge a paper statement fee for Money Market accounts?
06/09/2014
REG E- If provisional credit was provided to a customer and the merchant later credits the customer, is there a 5 business day window before provisional can be reversed?
01/27/2014
What percentage of customers use mobile devices for banking?
11/19/2012
I have an application for a commercial loan from two companies. Both are owned by the same investors, but the two companies together are applying for the loan. Do I need to document both companies' "joint intent" when this happens?