Do you have a list of transactions that are Electronic Fund Transfers under Reg E?
Why do we have to investigate all Reg E EFT claims?
Why can't we hold a customer or member liable for having the PIN with the card?
If an EFT claim is made long after the statement is sent showing the transaction, the rules of investigation don't apply. So why do we investigate any of these claims?
When Reg E does apply, what kind of requirements can we place on the customer? Can we require that they file a police report or prove they have attempted contact with the merchant first?
How can we shorten the time limits in regards to a customer reporting a problem in for Reg E? Our card agreement requires provisional credit in five business days, so we want the customer to be forced to notify us sooner.
Is there any compliance/regulation stating that all funds transfer in USD must cross a US bank?
Are there guidelines for wording that may be used in EFT disclosures for business check cards?
The bank has a customer who is on his 4th debit card. The customer's niece lives with him, and has used his card in the past. The customer disputes the charges each time stating the charges are fraudulent and he did not authorize. When the 3rd card was ordered, the customer requested the niece pick up the card and PIN number from the bank. The branch complied (though should not have) and of course, the niece used the card to purchase tires at Walmart. The customer now wants to dispute this charge. Can we deny the claim because the customer authorized the niece be given possession of the card? He has been informed he will not be issued another debit card if this continues with the 4th card issued to him.
If a customer informs our bank of unauthorized EFT transactions, can we require the customer to bring in a police report prior to refunding the amount of the unauthorized transactions?