Most Popular Operations Content
Redirected Debit Transaction Liability
08/20/2023
We had a customer who was attempting to purchase tickets through ticketmaster using their debit card. They were redirected to a different site and proceeded to enter their card information to complete the purchase. The customer then received a text message of a possible fraud transaction, which was for the dollar amount ($612) that she had just tried to purchase, so she confirmed that the transaction was legitimate. She looked at her transactions moments later and realized that the merchant name for the transaction was not ticketmaster. She called us the same day and said this may be fraud. She admitted that she was redirected during her purchase. The merchant name is a bitcoin company (transak.com) and we do not have any charge-back rights. We are wanting to know if we have to take the loss or if we can put the responsibility on the customer since she entered her information in the website and she initially said the transaction was legit? Can you please advise on this?
Altered Check Claim Refused, What Now?
08/20/2023
I submitted an Altered Check Claim to JPM Chase. The bank came back and denied the claim stating the check is a forgery. This is not a forgery. The signature on the checks matches all the others check paid on this account and the signature on the Affidavit submitted for the altered check. The payee and the amounts were altered. I am not sure what my next steps are to recover the funds. What are the avenues other banks have successfully used?
Personal Check, LLC Account - Recourse
08/20/2023
I am new to my role and getting several different answers to this question. Can we cash a personal check for a customer if all they have is an LLC or Corporate account? Can that account be used for recourse?
Transaction and deposit fraud
08/20/2023
With check fraud increasing, how can your institution mitigate risk and keep costs down?
RMD age is 73?
08/13/2023
What is the RMD age now?