07/14/2019
What debts may be covered now?
05/05/2019
How are the CFPB and FTC protecting military consumers from first-party debt collection?
04/28/2019
On October 17, 2018, the CFPB announced that it plans to issue a Notice of Proposed Rulemaking (NPRM) for the Fair Debt Collection Practices Act (FDCPA) this spring; the NPRM will likely have a dramatic impact on collection practices for debt collectors. But, what affect, if any, will it have on first-party creditors? What other regulatory concerns related to debt collection should my bank be aware of?
04/21/2019
In its $28.5 million settlement with Navy Federal Credit Union (NFCU), the Consumer Financial Protection Bureau (CFPB) stated that NFCU's collection letters contained material misrepresentations – or unfair or deceptive abusive acts or practices – that were likely to mislead consumers; how did NFCU's templates violate UDAAP?
04/14/2019
In its $28.5 million settlement with Navy Federal Credit Union (NFCU), the Consumer Financial Protection Bureau (CFPB) stated that NFCU's collection letters contained material misrepresentations – or unfair or deceptive abusive acts or practices – that were likely to mislead consumers; how did NFCU's templates violate UDAAP?
04/07/2019
Based on the CFPB's latest semiannual report, what are examples of topics of critical importance to the Bureau right now?
04/07/2019
For years, the Consumer Financial Protection Bureau (CFPB) has promised to prioritize rulemaking based on consumer complaints. Because debt collections account for nearly 1/3 of all consumer complaints, when can first-party collectors expect the Bureau to issue new rules?
03/24/2019
How long should we keep typical complaint letters?
03/03/2019
Do you recommend having scripts to respond to complaints received over the phone and do you recommend taping the conversations?
02/24/2019
I’ve always heard the bank president should reply to complaints. Why is it best for the president to do this?