Most Popular Operations Content
Monkey Business
08/01/1997
The monkey was easy to train, because he loved to play games. So his very patient owner taught him to climb down tight places, pick up bags and bring them back up.
Statistics, Facts, & Such
08/01/1997
Huntington Bancshares (Columbus, Ohio) projects that eventually only 20% of a bank's interactions with its customers will be through the traditional branch system.
Question & Answer
08/01/1997
Question: We recently closed a checking account that is in overdraft and are preparing to cure the OD condition by offsetting the customer's savings account.
Five Minutes Or Five Dollars
08/01/1997
Having decided their customers expect consistent service, Wells Fargo has set out to prove it by promising to pay $5 to any customer who waits more than five minutes in a teller line.
Short And Sweet
08/01/1997
The phone in the banking office was answered by a brand, new customer service representative. The caller asked, "Can you tell me, please, what do I need to open a savings account?"