09/23/2018
We have an upcoming deposit account fee change requiring advance notice to affected account holders. If we know we have a bad address (statements have been returned), are we required to mail the notice to the last known address?
06/17/2018
Can we charge a Money Market account a per item fee for each item that exceeds the allowable 6 withdrawals per month?
06/10/2018
Can a savings account be charged an NSF fee?
11/26/2017
Should a bank allow a customer to overdraw their account at the teller window by letting them withdraw any amount up to their OD limit and also charge them the normal OD Fees?
05/22/2016
I am processing a Small Estate Affidavit that will require the bank to issue several cashier's checks to beneficiaries. Normally the bank charges a small fee to issue Cashier's Checks. Is there a problem charging a fee to issue cashier's checks from a deceased account holders account to pay the beneficiaries.
01/31/2016
Our Retail Division is getting very creative in coming up with fees that we have not charged in the past. I understand that dormant/inactivity fees are defined at the State level and are allowed on accounts advertised as "free." Would the same hold true for debit card inactivity and/or online banking inactivity fees? Would these fees be allowed on "free" accounts if properly disclosed? I have the same question for return mail fees.
10/26/2015
Can the fee on overdrafts for paid checks vs return checks differ? Such as $25 fee for paid OD's and $30 fee for return.
09/27/2015
If a customer has electronic statements, is the bank obligated to provide, at no charge, a printed statement to the customer upon their request?
08/09/2015
We currently charge legal service fees such as: subpoena research, IRS levies, garnishments, etc. Is there a cap on the amount we can charge a customer?
06/28/2015
What regulation change/amendment stated banks could not charge a service fee for transferring of funds or other basic services?