When a customer has a forged check drawn on their account and wants full credit for it, but does not want to complete or sign a Statement of Forgery, must we provide credit if the customer gave us notice within the 30-day deposit agreement timeframe?
I submitted an Altered Check Claim to JPM Chase. The bank came back and denied the claim stating the check is a forgery. This is not a forgery. The signature on the checks matches all the others check paid on this account and the signature on the Affidavit submitted for the altered check. The payee and the amounts were altered. I am not sure what my next steps are to recover the funds. What are the avenues other banks have successfully used?
We had a customer who filed a counterfeit affidavit of forgery in June for an item which cleared in May. The customer notified us beyond 28 days and but within 60 days. We had to deal direct with the other bank (Chase). Since the customer notified us within 60 days does this mean we take the loss, or can we wait for the other bank to respond? If we can wait, how long does the other bank have to respond to our request?
I have a commercial customer who had her signature forged on payroll checks in her January statement. Can these items be sent to the BOFD for collection now that we are in early May?
Customer of credit union removed his attorney-in-fact from having this designation on his account. Three years later he went to the credit union
and verbally asked to make sure that the AIF was "off" his accounts in every way. Two years later the ex-AIF presented a customer service request
document adding herself as beneficiary. If this is a forgery as claimed, it appears to bear a good one of customer's signature. Is credit union liable
for now having paid her as beneficiary?
An item was presented for cash at the bank. The handwriting and signature matched our customer's previous checks and signature card. However, the customer is now stating that they did not process this item and it is a forgery. What due diligence does the bank have to follow since we believe this is NOT a forgery but our customer trying to gain funds. The customer has completed and signed an affidavit of forgery. Does the bank have an obligation to give credit back to the customer without an investigation or police report filed? At what point is our customer liable?
Before returning a fraudulent check for any type of forgery, we require the completed forgery affidavit to be scanned to the Operations department before the check is returned, and the original follows later. Do you agree with this requirement, or do you think the check should be returned before getting the affidavit?
Is there a timeline for a check to be returned as a forgery or fraudulent? If so what would the reason code be?
Our bank returned a check for forgery on 02/13/15 after the customer notified us in February and signed an affidavit of forgery on 02/07/15 that was processed on 12/31/14. The check has been returned to our bank as a late return. What is the amount of time allowed on a return for forgery and is this a late return?
A check payable to 2 individuals - Payable as "and". One person forged the endorsement of the other. How much are we liable to reimburse the person that did not sign, Half of the amount since it was payable as "and"or the full amount of the check?