Our business customer has been debited 3 times by a business they don’t work with. All of the entries are PPDs that settled in the last 20 days. Do we have any recourse for our business customer?
Our signature is asking for an exempt code in the W-9 portion of the contract. What is it and where are the codes?
Is a creditor subject to the Payday Lending rule permitted to receive payments by ACH transfer?
Why do we have to investigate all Reg E EFT claims?
Our customer called stating 5 recent ACH debits are “fraud.” We’ve asked for a WSUD but haven’t received it yet, and 2 of the transactions are nearing the deadline for return. Can we return based on the customer’s verbal claim? If we don’t receive the WSUD, can we deny the claim?