Who is an elderly customer?
Our customer has, on more than one occasion, put his checkbook where untrustworthy individuals have gained access and he’s also given out his account info to scammers. We have told him he needs to close his existing account and open a new one. He refuses. Is there anything we can do?
Why are examiners upset when my customer uses a personal account for business purposes?
What is “shared branching” on the CTR and does it apply to us?
What is a Legal Entity Identifier on my beneficial ownership form?
My customer sold a piece of property and has stored the funds in a cashier’s check. The customer comes in and takes money off the check regularly. Is this a problem?
If our customer is elderly and her son is misusing a POA what do we do?
I understand that if we open an account for an identity thief, our bank can end up suffering a loss on the account. Other than that, is there anything to worry about?
Our CEO’s email was recently hacked and was sent fictitious wiring instructions. What do we do?
We are mailing a two-page letter to our customers. The first page is to inform them of upcoming changes to how customers will log on to our Internet banking. The second page is tips on preventing identity theft. Is it required that we display the FDIC logo on this letter? The FDIC logo is however, on the envelope that contains the letter.