Vendor Guru Q&A - Operations

Electronic Management of SAR Files

Watch out for This When Filing a Regulation E Claim

Latest Operations - Information Requests/Sharing Topics

Corporate name changes

09/01/2019

Can a corporation change its name?

Customer didn’t read the fine print

07/28/2019

Our customer says they signed up for a free trial offer and gave their checking account number to pay for the S&H, but claim they didn’t want ongoing shipments. They want us to return the 4 ACH debits that hit their account. Can we return?

Banks can fight elder financial exploitation

03/03/2019

Why are banks so pivotal in helping to combat elder financial exploitation?

Elder financial exploitation: a growing problem

02/24/2019

Why is elder financial exploitation growing so fast?

Back filing a CTR? Who gives permission?

11/11/2018

If we fail to file a CTR, do we have to contact FinCEN?

Asset-based pricing for imaging software

02/25/2018

Is asset-based pricing common for imaging software?

Required Info to Provide to IRS & State Agencies

04/20/2015

We have a bank disclosure on our acct agreement that reads: We authorize the Bank to obtain and exchange information regarding business owner, including credit reports and info from fed and state agencies such as IRS. The customer does not want to sign. Are we required to provide this information to IRS and State agencies?

Sharing Images Bank-To-Bank

06/24/2003

Now that many of the nation's banks are involved in imaging at some level, they are looking at ways those images can be shared among themselves.

IRS Information Requests & Privacy

06/09/2003

by Mary Beth Guard, BOL Guru

Sharing Unencrypted Account Numbers

11/26/2001

by Mary Beth Guard, BOL Guru

Must ACH authorizations be written?

11/17/2019

Does there always have to be a written authorization for an ACH transaction affecting a consumer’s account?

Check to Individual-Deposit in Living Trust?

11/17/2019

Can a check made payable to a individual be deposited into a account titled in their living trust. Please help settle this dispute.

Must banks make small business loans?

11/17/2019

Must every bank make small business or small farm loans?

Avoid UDAAP in advertising

11/17/2019

What is your opinion of offering a checking account that offers add-on third party benefits as a feature of the account? Customers are only able to obtain the add-on services if they buy the account and pay the service charge disclosed for this product.

CRA credit for nonprofit loans

11/10/2019

Are loans to not for profits included in small business or small farm lending?

Latest Operations - Information Requests/Sharing Topics

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