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Latest Operations - Information Requests/Sharing Topics

Customer didn’t read the fine print

07/28/2019

Our customer says they signed up for a free trial offer and gave their checking account number to pay for the S&H, but claim they didn’t want ongoing shipments. They want us to return the 4 ACH debits that hit their account. Can we return?

Required Info to Provide to IRS & State Agencies

04/20/2015

We have a bank disclosure on our acct agreement that reads: We authorize the Bank to obtain and exchange information regarding business owner, including credit reports and info from fed and state agencies such as IRS. The customer does not want to sign. Are we required to provide this information to IRS and State agencies?

Sharing Images Bank-To-Bank

06/24/2003

Now that many of the nation's banks are involved in imaging at some level, they are looking at ways those images can be shared among themselves.

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Certificate of Deposit and "Negotiable Instrument"

07/18/2021

A CTR filing is required for a customer for a certificate of deposit made using a $15,000 cash brought in. Would it fall under "negotiable instrument"? The customer also wanted a copy of her statements. She gave $2 cash for the fee, would this fall under "payment"? Need clarification since our auditor did not consider certificate of deposit purchased a negotiable instrument.

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