Vendor Guru Q&A - Operations

Electronic Management of SAR Files

Latest Operations - Information Requests/Sharing Topics

Corporate name changes

09/01/2019

Can a corporation change its name?

Customer didn’t read the fine print

07/28/2019

Our customer says they signed up for a free trial offer and gave their checking account number to pay for the S&H, but claim they didn’t want ongoing shipments. They want us to return the 4 ACH debits that hit their account. Can we return?

Banks can fight elder financial exploitation

03/03/2019

Why are banks so pivotal in helping to combat elder financial exploitation?

Elder financial exploitation: a growing problem

02/24/2019

Why is elder financial exploitation growing so fast?

Back filing a CTR? Who gives permission?

11/11/2018

If we fail to file a CTR, do we have to contact FinCEN?

Asset-based pricing for imaging software

02/25/2018

Is asset-based pricing common for imaging software?

Required Info to Provide to IRS & State Agencies

04/20/2015

We have a bank disclosure on our acct agreement that reads: We authorize the Bank to obtain and exchange information regarding business owner, including credit reports and info from fed and state agencies such as IRS. The customer does not want to sign. Are we required to provide this information to IRS and State agencies?

Sharing Images Bank-To-Bank

06/24/2003

Now that many of the nation's banks are involved in imaging at some level, they are looking at ways those images can be shared among themselves.

IRS Information Requests & Privacy

06/09/2003

by Mary Beth Guard, BOL Guru

Sharing Unencrypted Account Numbers

11/26/2001

by Mary Beth Guard, BOL Guru

Has anyone ever been accidentally locked inside a safe deposit vault?

09/22/2019

Did a bank president, a dog and an 18-month-old baby ever get locked inside a vault?

Revocation of a power of attorney

09/22/2019

Our customer notified us in writing he has revoked the power of attorney he gave to Sam Smith. Does the revocation apply to all of our customer’s accounts that Sam signs on?

Disclosure of Property Value instead of Sales Price

09/22/2019

When do we disclose Property Value instead of Sales Price?

Business debit card disputes

09/22/2019

Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?

Fraud using Verified by VISA

09/22/2019

Our processor says we don’t have chargeback rights since a purchase was made using Verified by VISA. Can we deny the claim since the cardholder’s password was used?

Latest Operations - Information Requests/Sharing Topics

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