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Vendor Guru Q&A - Operations

Electronic Management of SAR Files

Latest Operations - Information Requests/Sharing Topics

Required Info to Provide to IRS & State Agencies

04/20/2015

We have a bank disclosure on our acct agreement that reads: We authorize the Bank to obtain and exchange information regarding business owner, including credit reports and info from fed and state agencies such as IRS. The customer does not want to sign. Are we required to provide this information to IRS and State agencies?

Sharing Images Bank-To-Bank

06/24/2003

Now that many of the nation's banks are involved in imaging at some level, they are looking at ways those images can be shared among themselves.

Web Site Attack Response

03/01/2000

The recent rash of attacks from hackers who flooded major Web sites such as Yahoo.com and Amazon.com should make banks a little nervous, too.

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Insurance company demand for reimbursement

03/24/2019

We just learned our customer is deceased; he passed 4 months ago. It’s a sole-owner account. The account has a small balance, but we’ve been contacted by an insurance company saying that we have to return the last 3 payments because payments should have ceased when the customer died. Returning these will overdraw the account, and we likely will have to return funds for SSI payments too. Do we have to comply with the insurance company?

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