Vendor Guru Q&A - Operations

Latest Operations - Information Requests/Sharing Topics

Corporate name changes

09/01/2019

Can a corporation change its name?

Customer didn’t read the fine print

07/28/2019

Our customer says they signed up for a free trial offer and gave their checking account number to pay for the S&H, but claim they didn’t want ongoing shipments. They want us to return the 4 ACH debits that hit their account. Can we return?

Banks can fight elder financial exploitation

03/03/2019

Why are banks so pivotal in helping to combat elder financial exploitation?

Elder financial exploitation: a growing problem

02/24/2019

Why is elder financial exploitation growing so fast?

Back filing a CTR? Who gives permission?

11/11/2018

If we fail to file a CTR, do we have to contact FinCEN?

Asset-based pricing for imaging software

02/25/2018

Is asset-based pricing common for imaging software?

Required Info to Provide to IRS & State Agencies

04/20/2015

We have a bank disclosure on our acct agreement that reads: We authorize the Bank to obtain and exchange information regarding business owner, including credit reports and info from fed and state agencies such as IRS. The customer does not want to sign. Are we required to provide this information to IRS and State agencies?

Sharing Images Bank-To-Bank

06/24/2003

Now that many of the nation's banks are involved in imaging at some level, they are looking at ways those images can be shared among themselves.

IRS Information Requests & Privacy

06/09/2003

by Mary Beth Guard, BOL Guru

Sharing Unencrypted Account Numbers

11/26/2001

by Mary Beth Guard, BOL Guru

Indexing Documents with Batch Scanning

05/22/2022

How does document indexing work with batch scanning?

Classify a Trust

05/22/2022

What is the entity type for a Trust? Would it be included as a Public Company?

P2P Transfers and Bank Claims

05/22/2022

In a case where a customer uses a CASH APP and states the transaction was unauthorized, we are responsible for Reg E compliance and we can't use 1005.14 because the Bank and Cash app both have agreements with VISA MC? Also, I don't understand how it could be unauthorized when within the app, it has an authorized button?

Why we should not cash checks payable to businesses

05/22/2022

Why do we tell our tellers not to cash checks payable to businesses that bank with us?

Disclaiming the IRA—The Rules

05/22/2022

If the beneficiary disclaims the IRA, can he or she direct where the money goes?

Latest Operations - Information Requests/Sharing Topics

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