Latest Operations - Information Security Guidelines Topics

Handling Benefit Payment Reclamations

04/14/2019

Our bank has received several benefit reclamations and demands for funds recently for the same customer. Do we handle them all the same way?

SSI Payments to Deceased Customer

03/31/2019

Family members of one of our customers came in to let us know our customer (sole-owner account) passed away; we now have a copy of the death certificate. The day after this happened, an SSI payment came into the account. Do we wait for the Government to reclaim the payment or should we return it?

Returns in the ACH Network

03/10/2019

Does the ACH Rules cover every type of situation where a customer wants to return an entry?

ACH Rules vs. Laws

03/03/2019

Don’t the ACH Rules govern all aspects of ACH processing and liability?

Can we deny “late claims” from consumers?

02/24/2019

If a consumer makes a claim of an unauthorized ACH Debit after 60 days, we can deny the claim, right?

Promises that puts your bank at risk

02/10/2019

If our frontline tells a customer “we’ll take care of it” (or similar language) and our operations department finds there is nothing we can do, or we are not obligated to do anything, are we at risk because of the statement?

ACH Claims without a WSUD

02/03/2019

Can we refuse a claim when a customer refuses to (or just doesn’t) complete a WSUD for an unauthorized ACH debit, since we don’t have the paperwork necessary to return the entry?

Does my bank have to pay?

11/04/2018

If our customer claims an EFT is unauthorized, we have to make sure they get a credit for the transaction, right?

BSA Risk Assessment length? 10 pages?20 pages? More?

10/21/2018

How long does my risk assessment have to be?

Is the FFIEC BSA AML Exam manual up to date?

10/14/2018

Does the BSA Exam Manual and the BSA regulation match?