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Categorizing risk levels

03/24/2024

Does our current system of vendor due diligence risk ratings need to be more detailed or are we good to just have a 3-tiered risk rating category like High, Medium and Low?

Back-Office Staff

02/13/2022

What does the term “back-office staff” mean in banking?

Out of band authentication

01/24/2016

We have out of band authentication procedures already for payments. Won’t those work during a cyber-attack?

Problem with Search Block/ Firewall

08/25/2014

There seems to be a change in the search option. Previously I could put example (garnishments) in the search block and submit and it would bring up things on garnishments. The problem I have now is our firewall is set up for employees not to be able to search anything through Google. Which has changed on your side. Is there anything we can do so I can begin using this again.

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Reg E and ACH R

04/14/2024

One of our consumer customers overdrew her account and we returned the check unpaid. The payee converted it to a re-presented check (RCK) ACH entry that we paid. Our customer claims the ACH entry wasn’t authorized. Should we handle her claim as a Regulation E error claim?

What about the Amish for BOI?

04/14/2024

If a beneficial owner or company applicant’s acceptable identification document does not include a photograph for religious reasons, will FinCEN accept the identification document without the photograph?

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