Most Popular Operations Content
The ACH Golden Rule
03/05/2017
We received a call from another bank that one of our customers is debiting accounts that are no longer valid, and that the bank has already submitted numerous NOCs to correct issues. Are we obligated to do anything?
Forged Authorization
03/05/2017
One of our customers disputed an ACH debit. We requested a copy of the authorization. We provided the authorization to our customer who still says she did not authorize the debits. Can we do anything else?
Prepaid account transaction historie
02/26/2017
Will we have to provide monthly statements for prepaid accounts?
Insider overdrafts
02/26/2017
What restrictions does Regulation O place on overdrafts?
Loan review workflow for audits
02/26/2017
Are digital documents easier to audit than paper?