Most Popular Operations Content
HSA Exempt From Definition of Prepaid Account?
03/05/2017
Are Health Savings Accounts (HSA) exempt from the definition of a prepaid account? We do not offer any traditional prepaid accounts, but in reading some definitions-HSAs are considered a prepaid account. Trying to figure out if the prepaid products rules will apply to us or not.
Authorized signers on joint accounts?
03/05/2017
Our signature card has “authorized signer” on individual accounts only. How do we put an authorized signer on a joint account?
The ACH Golden Rule
03/05/2017
We received a call from another bank that one of our customers is debiting accounts that are no longer valid, and that the bank has already submitted numerous NOCs to correct issues. Are we obligated to do anything?
Forged Authorization
03/05/2017
One of our customers disputed an ACH debit. We requested a copy of the authorization. We provided the authorization to our customer who still says she did not authorize the debits. Can we do anything else?
Splitting Same-Day ACH transactions
03/05/2017
If a customer attempts to send a single Same-Day ACH Debit entry that exceeds $25,000, what should we do?