Most Popular Operations Content
Forged Authorization
03/05/2017
One of our customers disputed an ACH debit. We requested a copy of the authorization. We provided the authorization to our customer who still says she did not authorize the debits. Can we do anything else?
Splitting Same-Day ACH transactions
03/05/2017
If a customer attempts to send a single Same-Day ACH Debit entry that exceeds $25,000, what should we do?
Business Customer Unauthorized Transactions
03/05/2017
We have a business customer that has unauthorized transactions on his MasterCard Small Business Card. Our customer gave the card and PIN to his son to order 4-wheeler parts over the internet in late August. The son did not do this for dad but did several other transactions for a little over two months. The card was never given back to our customer and our customer kept forgetting to get it back from his son. When our customer did remember to ask his son for the card, the son would say that he didn’t have it with him. Our customer would forget about it again and then he received his bank his statement with all of the unauthorized transactions. Now our customer is stating that almost 100 transactions are unauthorized. Most of the transactions were PIN transactions. Is our customer responsible because he gave the card and the PIN to his son and did not bother to get it back so the son used the card the whole time—for a couple of months? Who is liable--the customer or the bank? I know that the MasterCard Zero Liability covers small businesses but is this customer responsible due to details of the claim? To me our customer did not use reasonable care in protecting his card.
Stop Payment on Cashier's Check (Non-Customer)
03/05/2017
We had a situation where a teller cashed a check for a non customer that had a stop payment issued by our customer. Teller issued non customer a cashiers check. Can the bank place a stop payment on that cashiers check because there was a stop payment on the check that purchased the cashiers check?
PPD vs. WEB in the ACH Network
03/05/2017
When a consumer signs an ACH authorization, isn’t the correct ACH class code a PPD every time?