Most Popular Operations Content
Benefits of Loan Imaging
09/12/2021
What are some of the benefits of loan imaging?
Contacting POD beneficiaries
09/12/2021
Would it be smart to seek out beneficiaries and/or successor custodians to reduce your abandoned property burden...or would that create a GLBA privacy violation?
Reg E Claim Requires Bank Form
09/12/2021
It has been my experience that most financial institutions request a consumer sign a specific form (vendor developed; card processing developed; or internally developed) - what I would consider "industry standard." I have a client who was cited by the FDIC (who said "all" regulatory agencies are citing this as an issue) for "requiring the use of a particular form." Regulation E allows for requiring disputes be put in writing and signed, providing the investigation is not delayed if a written form is not received. The bank's process includes beginning the investigation upon notification (oral or written) and follows up with getting a specific form signed (card processor developed). Has anyone else heard of regulators citing for "required use of a specific form"? If the card processor requires disputes be submitted on their form, how can the bank complete the investigation process without "requiring" the use of a specific form?
BSA training—when and how much?
09/12/2021
What kind of training do we need to do?
Debit Card Dispute Documentation
09/12/2021
Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?
