Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?
How should withdrawals from UTMAs be handled? Payable to the minor, payable to the custodian, payable to the UTMA, or does it matter?
If we have a customer file an untimely debit card dispute on an unauthorized card transaction are we required, under Reg E, to refund overdraft fees that occurred after the 60 day period?
Can a jointly owned checking account have an authorized signer(s)? An example being, an elderly lady in poor health has an individual account. She wants to add a daughter (who lives out of state) as a joint owner. She also wants to have a son and another daughter (both live closer) added as authorized signers. Is this allowed and does it matter we are in Missouri?
When can we hold a member liable in a scam situation?