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Vendor Guru Q&A - Operations

Social Distancing and Paperless Back Office

Scanning and Customer Onboarding

Use Case for Drag and Drop Imaging

Bank Couriers and Document Management

Continuous Improvement Opportunities from Integrated Document Imaging

Latest Operations - Lending Topics

Who signs for beneficial ownership?

09/20/2020

Is the person who opens the account for beneficial ownership the person who comes in the financial institution?

Faking business documentation

09/20/2020

Won’t it be easier to forge business documents when we are not personally with the customer?

What if a nonprofit shares a corporate EIN? Who is beneficial owner?

09/13/2020

Are nonprofits included in beneficial ownership certification? What about shared EINs?

Secretary of State documents reliable? Not always!

09/13/2020

In the past, secretary of state information is not always reliable and easily changed. How can we rely on those public websites?

“One-click away” disclosure rule

09/13/2020

What is the “one-click away” rule for electronic advertisements?

Certify the trustee as beneficial owner?

09/06/2020

Are trusts included in beneficial ownership?

Consumer consent for ESIGN?

09/06/2020

What is the proposed change to ESIGN?

Scanned drivers licenses is it legal?

08/30/2020

Is it true that we can scan drivers licenses when we open accounts online but then they have to be destroyed?

Are we required to update drivers licenses?

08/23/2020

Do we have to update our customer’s profile? Drivers license information?

Do I need an attorney for that?

08/16/2020

Do I need an attorney for every bankruptcy.

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Most Popular Operations Content

Faking business documentation

09/20/2020

Won’t it be easier to forge business documents when we are not personally with the customer?

Is safe deposit service a profit center or loss leader?

09/20/2020

How can we determine if our service is making or losing money?

Who signs for beneficial ownership?

09/20/2020

Is the person who opens the account for beneficial ownership the person who comes in the financial institution?

VISA Merchant contact requirement

09/20/2020

Can we require that a cardholder contact the merchant before opening a claim?

Fraud using MasterCard SecureCode

09/20/2020

Our processor says we don’t have chargeback rights since a purchase was made using MasterCard SecureCode. Can we deny the claim since the cardholder’s password was used?

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