Most Popular Operations Content
Board Game
07/01/1996
Performance Research Associates, a Minneapolis-based consulting group, has created a board game designed to supplement a company's existing customer service training program.
Question & Answer
06/01/1996
Question: An attorney came in and wanted to know the opening date of an account of one of our customers. He had the account number, and a check from the account.
Needed More Rehearsing
06/01/1996
He was a very nervous customer, drawing attention to himself by muttering something over and over while he was standing in line.
Much Ado About Nothing
06/01/1996
After all the "hoop-la" about ATM surcharges, it was not surprising to hear the teller networks report a decline in transactions in April.
Question & Answer
06/01/1996
Question: An elderly depositor and his wife, our customers for many years, came in with a check made payable to them for $20,000 and wanted to deposit it into their son's passbook account.