Most Popular Operations Content
E-SIGN Requirement for Accessing Acct Statements
11/11/2018
We have had an internet banking platform for several years and are preparing to roll out the mobile banking interface to internet banking customers. Through both the online platform and the mobile platform, customers are able to access account statements. We currently also provide paper statements to all customers, including those who are enrolled in internet banking. Customers are not able to choose between paper statements and electronic statements in the internet banking platforms (i.e. internet banking customers with access to electronic statements also receive a paper statement). Are we required to be compliant with E-SIGN due to the internet banking customers being able to access account statements electronically, even though they are receiving paper statements?
Non Resident Alien Sign on Safe Deposit Lease?
11/11/2018
Questions have been brought up...at our Bank, a Non Resident alien can open a deposit account, but can they also sign on a Safe Deposit Lease? What happens when the party is deceased? Is this a Bank preference to rent or not? ken
Bank's Responsibility-Diminished Capacity Customer
11/11/2018
What is the bank's responsibility in regards to customers with diminished capacity? I have an elderly customer with dementia who makes frequent trips to the bank (often multiple times a day) and is in an advanced state of confusion. He often requests to take all of the money from his sizable checking account. While he has every right to his money, we are concerned that he is incapable of managing his finances on his own and is an easy target for criminals. He is walking around with a significant amount of cash in his wallet. While it does not appear that he has been abused financially, he does not have family who is willing to help him out. It is obvious that he no longer needs to be in control of his finances. As his bank, what are our options as far as keeping both the customer and his assets safe?
National Gun Trust-Open Acct. Under SSN?
11/11/2018
We had a Gun Trust presented to us to open a Trust account for. We declined the account. Can an account be opened for a potential client for a National Gun Trust under his SSN?
Back filing a CTR? Who gives permission?
11/11/2018
If we fail to file a CTR, do we have to contact FinCEN?
