Vendor Guru Q&A - Operations

Our new marketing director believes we have to be on Facebook, Twitter and other social media, and believes having employees writing and making the posts will make us more transparent and friendly to our customers. What risks do we face with all-employee access?

Better Document Tracking

12/18/2016

How can we improve our bank’s document tracking processes?

Out of band authentication

01/24/2016

We have out of band authentication procedures already for payments. Won’t those work during a cyber-attack?

Identity Management Not Secure in Many Companies

03/05/2004

A recent study by Stanford University found that many companies' identity management practices are so poor that it's easy for ex-employees and others to steal information and use it for criminal pu

Notification for New Monthly Fee (Checking Acct.)

01/13/2019

We are making changes to a checking account that we offer, we are going to implement a monthly fee. Because this will negatively impact our members, don't we have to notify them and how much time do we need to provide before making the change?

Can a minor have an IRA?

01/13/2019

Can a minor open and fund an IRA?

Should you permit box access before or after hours?

01/13/2019

Can we allow a renter to enter a box before or after our posted lobby hours?

Deposits On Mobile Device Covered Under Reg CC?

01/13/2019

Are deposits made on a mobile device covered under Regulation CC? If not, is it safe to say we can hold as long as we like?

Bank Employee Delivered $10k in Cash (BSA/CTR)

01/13/2019

A bank employee (not our courier) delivered over $10k in cash to a bank customer. Do we have to identify the bank employee personally or can we say Armored Car (FI)?

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