Since Visa’s Zero Liability covers ATM withdrawals and PIN transactions. It is even worth investigating Reg E claims since we are always on the hook?
Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?
How should withdrawals from UTMAs be handled? Payable to the minor, payable to the custodian, payable to the UTMA, or does it matter?
If we have a customer file an untimely debit card dispute on an unauthorized card transaction are we required, under Reg E, to refund overdraft fees that occurred after the 60 day period?
If a cardholder calls to report an unauthorized transaction from a merchant they have previous transactions with because they do not recognize the transaction, can we ask that they contact the merchant first to see what the transaction was for? How would they know if it is truly unauthorized if they don't even know what it is for?