Most Popular Operations Content
Reputation risk and BSA compliance failures
04/14/2019
What’s a “Deferred Prosecution Agreement” (DPA)?
Liability for overdraft in a joint account
04/14/2019
If one owner of a joint account issues a check that overdraws the account balance, can the bank recover the overdraft balance from the other joint owner?
Misleading Collection Scripts Cost Financial Institution $28.5 Million
04/14/2019
In its $28.5 million settlement with Navy Federal Credit Union (NFCU), the Consumer Financial Protection Bureau (CFPB) stated that NFCU's collection letters contained material misrepresentations – or unfair or deceptive abusive acts or practices – that were likely to mislead consumers; how did NFCU's templates violate UDAAP?
Handling Benefit Payment Reclamations
04/14/2019
Our bank has received several benefit reclamations and demands for funds recently for the same customer. Do we handle them all the same way?
Consumer Demonstrating Consent on Mobile
04/14/2019
Most consumers only use a mobile device these days to access their online banking. Is enrolling and accepting e-statements on a mobile device compliant with a consumer demonstrating consent?
