Most Popular Operations Content
Is this Wrongful Dishonor?
10/09/2022
A customer with charged off loans came in with a check drawn on another customer of this bank. The check had sufficient funds to cover the check. Since the payee of the check had charged off loans, are we required to cash the check?
Customer imaging
10/09/2022
What is “customer imaging”?
Decentralized document upload
10/02/2022
What is a potential benefit of a decentralized upload strategy?
Fraud using Visa Secure 3-D
10/02/2022
Our processor says we don’t have chargeback rights since a purchase was made using Visa Secure 3-D. Can we deny the claim since the cardholder’s password was used?
Reg E and mobile payments
10/02/2022
Our customer received a call telling them their CashApp account was compromised, and they needed to verify the password. After they did this there were several authorized CashApp transactions. Can we tell the customer they have to resolve the issue with CashApp?