03/24/2019
We just learned our customer is deceased; he passed 4 months ago. It’s a sole-owner account. The account has a small balance, but we’ve been contacted by an insurance company saying that we have to return the last 3 payments because payments should have ceased when the customer died. Returning these will overdraw the account, and we likely will have to return funds for SSI payments too. Do we have to comply with the insurance company?
03/24/2019
Can an executor have his or her paycheck deposited into the Estate account?
03/24/2019
We like having customers sign up for Internet banking when they open their accounts. Is this acceptable for E-SIGN, or is more needed?
03/17/2019
Our customer closed their sole-owner account last week; he has another account with us, but it’s a joint account. Today we received a VA benefits payment to the old account. Should we put the funds into the other account?
03/17/2019
I have heard that business accounts do not fall under Reg E. How does this apply to internet banking and what about a business account that is a sole proprietorship?
03/10/2019
Does the ACH Rules cover every type of situation where a customer wants to return an entry?
03/10/2019
If a consumer purchased tires and later claimed they were defective and they filed a Reg E claim, but refused to go back to the merchant, can we deny his claim?
03/10/2019
Does our bank have to have a written policy or procedures for handling third-party claims to funds or information?
03/10/2019
We all know that in banking, sales = service. If we don’t “sell” our clients the right products and services to meet their needs, we’re doing them a diss-service. What do you do to make sure your employees are matching the right need with the right service?
03/10/2019
We received a Notice of Reclamation for a customer who we know for certain is actually still alive. The reclamation is for $1,800. What do we do?