Most Popular Operations Content
ACH return deadlines
03/17/2024
How long do we have to return an unauthorized ACH debit entry?
When vendors are not cooperative
03/17/2024
How do you deal with a vendor point of contact who is not providing you with the documentation that you are requesting?
Bank counsel review of policy and procedures
03/10/2024
Why should we ask bank counsel to review our policies and procedures on handling garnishments and summonses? Doesn’t that just add costs to the effort?
Reg E and buyer’s remorse
03/10/2024
If a consumer purchased tires and later claimed they were defective and they filed a Reg E claim, but refused to go back to the merchant, can we deny his claim?
Must ACH authorizations be in writing?
03/10/2024
Does there always have to be a written authorization for an ACH transaction affecting a consumer’s account?