If a customer opts out of receiving emails under CAN SPAM, but is signed up to receive e-statements, do we need to check that against the opt-out list?
We set up an account today for a young widow. She wanted it to be a joint account between her and her little boy (he’s 4), in case anything happened to her. Problem?
How can banks create a dialogue with their customers via Facebook or other social media without being drawn into situations where a customer or the banker might make a social media mistake (e.g., posting an account number online)?
Customer has a trust and a will. Customer dies. Which one controls what happens to the account?
What four (4) primary changes in the TCPA were issued in a June 2015 FCC Order?