06/02/2019
We have a vendor who will be conducting a telephone survey pertaining to our customers' experience and usage with our credit card product. The following is our process:
1) Customers listing is obtained from the banks payment processor.
2) Customers who "Opted Out" will be excluded.
3) Our vendor conducting the survey will ensure the customer has the opportunity at the beginning of the call to decline taking the survey as a courtesy.
4) Customers called are not randomly selected but based on our customer listing.
Aside from our privacy policy and the opt-out list, are there any other compliance concerns that require attention?
06/02/2019
If an account owner adds a joint account owner and then passes away, is the joint holder/now owner entitled to copies of statements predating their ownership?
03/24/2019
At what level should policy and procedures for handling third-party claims be approved?
03/24/2019
How can a bank best aid local law enforcement?
03/17/2019
What should banks do to detect elder financial exploitation?
03/17/2019
Why should we ask bank counsel to review our policies and procedures on handling third-party claims? Doesn’t that just add costs to the effort?
03/10/2019
Does our bank have to have a written policy or procedures for handling third-party claims to funds or information?
03/10/2019
What are today’s most prevalent forms of scams?
03/03/2019
Why are banks so pivotal in helping to combat elder financial exploitation?
03/03/2019
Does our bank have to have a written policy or procedures for handling third-party claims to funds or information?
