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Vendor Guru Q&A - Operations

Electronic Management of SAR Files

Latest Operations - Privacy Topics

Who writes policies and procedures?

03/24/2019

At what level should policy and procedures for handling third-party claims be approved?

Alerting law enforcement to elder financial exploitation

03/24/2019

How can a bank best aid local law enforcement?

Detecting elder financial exploitation

03/17/2019

What should banks do to detect elder financial exploitation?

Getting bank counsel involved in policy writing

03/17/2019

Why should we ask bank counsel to review our policies and procedures on handling third-party claims? Doesn’t that just add costs to the effort?

Responsibility for managing third-party claims

03/10/2019

Does our bank have to have a written policy or procedures for handling third-party claims to funds or information?

Major scams targeting elderly bank customers

03/10/2019

What are today’s most prevalent forms of scams?

Banks can fight elder financial exploitation

03/03/2019

Why are banks so pivotal in helping to combat elder financial exploitation?

Must we have a written policy and procedures?

03/03/2019

Does our bank have to have a written policy or procedures for handling third-party claims to funds or information?

Elder financial exploitation: a growing problem

02/24/2019

Why is elder financial exploitation growing so fast?

Examiners and bank policies and procedures

02/24/2019

Will our FDIC examiners be reviewing how we handle third-party claims on customer funds?

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Premium Content View All

Regulation P’s Annual Privacy Notice Amendments

by Mary MacNamara and Patti Joyner Blenden

Most Popular Operations Content

Executors act for the decedent not his or herself

03/24/2019

Can an executor have his or her paycheck deposited into the Estate account?

E-SIGN and demonstrable consent

03/24/2019

We like having customers sign up for Internet banking when they open their accounts. Is this acceptable for E-SIGN, or is more needed?

Insurance company demand for reimbursement

03/24/2019

We just learned our customer is deceased; he passed 4 months ago. It’s a sole-owner account. The account has a small balance, but we’ve been contacted by an insurance company saying that we have to return the last 3 payments because payments should have ceased when the customer died. Returning these will overdraw the account, and we likely will have to return funds for SSI payments too. Do we have to comply with the insurance company?

314(a) and Beneficial Ownership rules

03/24/2019

Do 314(a) expectations apply to Beneficial Ownership rules?

CFPB Crackdown on First-Party Collectors

03/24/2019

What role does the CFPB play in regulating the debt collection industry?

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