If credit is denied because of issues related to only one applicant, for example a charge-off, can we disclose that reason to both applicants, and do both applicants get an Adverse Action Notice?
Has there been a case where a lender tried so hard to assist minority applicants that it had a fair lending issue with majority applicants?
Our lender had a request for a reverse mortgage. He provided an Adverse Action Notice, but did he have to, since we don’t offer reverse mortgage loans?
Our customers who want e-disclosures click on an “Enroll Me” link. Is that good enough for compliance?
Based on the CFPB's latest semiannual report, what are examples of topics of critical importance to the Bureau right now?
If we send e-statements are we required to monitor whether they are being read, and if the customer is not opening them, do we have to revert back to paper?
How long should we keep typical complaint letters?
We like having customers sign up for Internet banking when they open their accounts. Is this acceptable for E-SIGN, or is more needed?
Do you recommend having scripts to respond to complaints received over the phone and do you recommend taping the conversations?
I’ve always heard the bank president should reply to complaints. Why is it best for the president to do this?