Most Popular Operations Content
Business debit card disputes
09/26/2021
Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?
Imaging for trust accounts
09/26/2021
What is involved with imaging for trust accounts?
Refunding NSFs after Long Reg E Claim
09/26/2021
If NSF fees occur outside of the “statement + 60-day time period” that would not have occurred without the unauthorized EFTs, is the bank required to refund those as well or only NSF fees that were applied within the statement + 60 day period?
Liability When Debit Card Given for Use
09/26/2021
When access is given on a device, is the customer liable for any transactions that happen on their device?
Reg E Claim – See the Merchant 1st?
09/26/2021
If a cardholder calls to report an unauthorized transaction from a merchant they have previous transactions with because they do not recognize the transaction, can we ask that they contact the merchant first to see what the transaction was for? How would they know if it is truly unauthorized if they don't even know what it is for?
