If we receive a subpoena requesting customer account information that goes back beyond the required retention date, are we supposed to provide that information if we have it?
What is the retention time frame for keeping original cashier's checks when they are imaged?
What is the retention schedule for closed safe deposit box agreements?
Can a customer use a withdrawal ticket over the teller counter to withdraw cash from his or her NOW checking account? Are there any UCC stipulations, operational or record retention issues that would mandate a customer using a personal check.
We have an authorized signer of a business checking account (the president of the business) who needs to get a cashier's check payable to himself, using funds from the business checking account. How/to whom should the business check be made payable? Example:John Doe is president and authorized signer for ABC Corp., and wants to bring in an ABC Corp. check and exchange it for a cashier's check payable to himself. Is the ABC Corp. check payable to John Doe (then is he considered a customer for the monetary purchase rules under BSA) or payable to ABC Corp.? Certainly, we think it should not be payable to cash or to the bank.
How long are national banks required to keep original transaction records for in-branch withdrawals? Can you tell me where I can find the information on a regulatory website?
Could you please tell me what the record retention requirements are for advertising material?
Question: What are we required to do in addition to changing a customer's address and/or re-issuing a card?
How long are we required to keep checks and deposits presented over the counter? We are sending and receiving images electronically.
How long do we (Deposit Operations) need to keep customer statements returned for unknown address? Take into consideration that we would keep an Excel log of the ones that come back along with the reason for return.