We closed our investigation when we received credit from Mastercard after filing our chargeback. Later the merchant provided information showing that our customer performed the transaction and took the money back. Can we debit the customer’s account?
How can we determine if our service is making or losing money?
Is the person who opens the account for beneficial ownership the person who comes into the financial institution?
Can we require that a cardholder contact the merchant before opening a claim?
Our processor says we don’t have chargeback rights since a purchase was made using Mastercard SecureCode. Can we deny the claim since the cardholder’s password was used?