Our processor says we don’t have chargeback rights since a purchase was made using Verified by VISA. Can we deny the claim since the cardholder’s password was used?
Can we require a copy of a customer’s receipt if they are disputing the amount of a charge?
Are trusts included in beneficial ownership?
We closed our investigation when we received credit from VISA after filing our charge back. Later the merchant provided information showing that our customer performed the transaction and took the money back. Can we debit the customer’s account?
Since Reg E does not apply to businesses, do we have to investigate a fraudulent business debit card transaction?