Is the financial institution required to accept a Reg E Claim for a customer who states that he/she purchased a gift card and later finds out it was a scam? The customer has already contacted the merchant and the merchant has blocked further usage of the gift card and has notified our customer that they will credit her the funds that were not used but they will not credit her for the funds that have been used. The bank is not responsible for submitting a claim to the merchant for those funds, correct? In this case, the customer is responsible for the amount that was used by the scammer? Example: Customer purchased a $300 Amazon Gift card, finds out it was a scam, contacts Amazon, Amazon notifies him that $100 has already been used but they have blocked the card and will issue him credit for $200, and now the customer wants to file a claim to get the $100 back.
Can a POS transaction be returned for insufficient funds and charged an overdraft fee if our bank does not offer overdraft protection? Would there
be a benefit for a customer to "Opt In" if we continue to not offer overdraft protection?
We were notified by a customer on September 27, 2019 that there are 72 POS debits totaling $1,373.01 from PlayStation on her account that she did not
authorize. Since Visa will only allow us to go back 120 days for disputes, how much of these transactions is the bank responsible to refund to the
I had a member who filled out a Reg E dispute for a subscription that was coming out of her account for months. After she filed the dispute she closed
out her account. Does Reg E say I have to file the dispute? I don't have an account/membership to give her access to the funds or pull from if this is a
What avenues of recovery are there for an issuing bank where their customer is killed abroad, and fraudulent transactions are made by the perpetrator after the killing and subsequent theft? The killing occurred 26 days ago, and the transactions occurred the day of the killing and the following day.To make matters worse, the card used was a MasterCard debit card, and the perpetrator somehow obtained access to the PIN.
We have received debit card disputes from multiple customers that believed they were making arrangements to purchase a pet from someone that posted an ad on Facebook. In each case, the customer selected a pet from a photo they received from the "seller" and then sent money as instructed via PayPal, Zelle, Western Union, etc. All transactions were initiated with debit card information. After payment was sent, each customer realized/decided that they are most likely the victim of a scam, and no pet will be received.
Are these transactions fully covered by Reg E? I'm struggling to come to a conclusion, because at least one customer is unable to provide documentation that indicates when the pet is expected to be received. In all cases, the customers willingly provided their card information and sent money to someone they do not know.
When I have fraud on an account, I send out fraud documents to the member and require they be signed and returned before we can get credit back. If the member never signs the documents and time expires to do this, does the credit union have any recourse for the member, can we charge it back to them legally or does the credit union have to take the loss? What should be done?
Does Regulation E require you to send dispute resolution letter with all information regarding the transaction, or can we send a generic letter? "Your claim is denied ,"or "your dispute is valid" with no information regarding the date and amount of the transaction? I was always under the impression you had to provide that information in a closure letter.
What is our obligation under Reg E if a spouse on an account wants to file disputes for charges incurred by the other spouse on the account?
In regards to fraudulent debit card charges, the bank I work at in California requires our customers to try to get the money back (even though it's fraud) before they will file the claim. From working at other banks, it was always my understanding that when it's a fraudulent charge, we file the claim and the customers do not have to try to get any money back. Are we in violation by requiring them to contact the stores/vendors to try to get money back? We haven't come across any situations where the vendor can even bring up the charge since it's not in our customer's name and we don't have any order number or anything.