What should we do when we receive an ACH credit, but the name and account number in the record don’t match the account titling or ownership?
The CTR includes fields in Part I for “gender” (item 7), “contact phone number” (item 18), and “E-mail address” (item 19). None of those fields are identified as “critical” fields. Do we have to ask for this information to complete the CTR?
What should document system administrators be doing regularly?
If there is more than one grantor/trustee, as in a joint trust, upon the death of the grantor whose SSN was used, can the SSN of the surviving grantor then be used?
If we switch core systems, what happens to our document images?