07/30/2012
Are Remote Deposit customers' deposits subject to Regulation CC requirements?
02/27/2012
Most of our customers are depositing checks remotely using a check scanner. We spot check deposits over a certain amount and have noticed occasionally some are made payable to multiple payees and they are not endorsed properly. We normally put a Reg CC hold on the deposit because most of the time the check is returned. We had one instance where the check was not returned and now the bank that issued the check is asking us for the funds back (6 months later) because of missing endorsements. We can't prevent the customer from depositing the check (unless we take the machine away), but what options do we have to get the other bank to return it, sooner than the 7 days?
07/19/2010
One of the tellers cashed a unemployment check that had been already paid via Digital Federal Credit Union. The customer first scanned the check from home and then came to my credit union with the original check and cashed it. This customer does not have an account with us, but has an account with Digital Credit Union. Now we are left holding the original check returned as already paid. I tried contacting Digital Credit Union, but I have not recieved any response. How can I resolve this? Does my credit union have to eat it or I can claim it from Digital?
03/17/2009
We have been offering remote deposit capture for nearly two years. The FFIEC guidance issued in January, 2009 says institutions should do a risk assessment first. We didn't. Is it too late?
03/09/2009
If a bank converts checks deposited by a merchant by Remote Deposit Capture to ACH and the item comes back as a return, can the return be converted back to a paper IRD for redeposit?
12/26/2008
How do you recommend that a Remote Deposit Capture customer secure its scanner? Is the scanner itself a security risk?
12/17/2008
How long should a remote deposit capture customer keep the original checks?
11/17/2008
How quickly do we need to give customers access to funds represented by remote deposit capture items. In other words, does Reg CC apply to consumer remote deposit capture items?
11/07/2008
We are trying to assess the risk posed by offering remote deposit capture. Can you point us to any regulatory issuances that might be helpful? What is the associated risk with offering remote deposit capture in a US Territory…for instance the US Virgin Islands?