What actions has Congress recently taken that impact the CFPB?
We mailed the borrower’s Loan Estimate and they emailed us that it was received, and they want to proceed with the loan. Can we act on this emailed notice?
Our customers who want e-disclosures click on an “Enroll Me” link. Is that good enough for compliance?
Based on the CFPB's latest semiannual report, what are examples of topics of critical importance to the Bureau right now?
If we send e-statements are we required to monitor whether they are being read, and if the customer is not opening them, do we have to revert back to paper?
What is an example of a rule we can expect the CFPB to propose this year?
How long should we keep typical complaint letters?
What role does the CFPB play in regulating the debt collection industry?
We like having customers sign up for Internet banking when they open their accounts. Is this acceptable for E-SIGN, or is more needed?
Do you recommend having scripts to respond to complaints received over the phone and do you recommend taping the conversations?