Our customers who want e-disclosures click on an “Enroll Me” link. Is that good enough for compliance?
If we send e-statements are we required to monitor whether they are being read, and if the customer is not opening them, do we have to revert back to paper?
We like having customers sign up for Internet banking when they open their accounts. Is this acceptable for E-SIGN, or is more needed?
Does UDAAP apply to just consumers, or all customers?
What are current CFPB Regulatory Initiatives?
Examiners keep saying to assist our customers. We recognize the immediate need and want to help. It’s obvious we can help, and the rules are relaxed now, so what can’t we do?
What do the proposed CFPB rules on debt collection say?
Is there any recourse for unauthorized ACH transactions after the extended return period expires?
The CFPB recently released new guidance on reporting natural disasters and loans in forbearance. Where can we find this information?
Aren’t all rules for ACH transactions covered in the NACHA Operating Rules and Guidelines?