07/28/2019
Our customer says they signed up for a free trial offer and gave their checking account number to pay for the S&H, but claim they didn’t want ongoing shipments. They want us to return the 4 ACH debits that hit their account. Can we return?
07/21/2019
Our business customer says they have proof that another business fraudulently debited the customer’s account multiple times over the past 2 months via ACH CCD, then disappeared. Since they can’t get their money back from the other business, the customer wants the bank to return the transactions. Can we return the transactions with our customer’s “evidence” of fraud?
07/21/2019
Mutilating the MICR line of a check doesn't help in the Check 21 environment. So what do we do to prevent a stopped check from being presented again?
07/21/2019
Our business customer says they have proof that another business fraudulently debited the customer’s account multiple times over the past 2 months via ACH CCD, then disappeared. Since they can’t get their money back from the other business, the customer wants the bank to return the transactions. Can we return the transactions with our customer’s “evidence” of fraud?
07/14/2019
What are some solutions available to help our bank detect possible fraud faster? Does one solution work for every account type (business and consumer)?
07/14/2019
What are some solutions available to help our bank detect possible fraud faster? Does one solution work for every account type (business and consumer)?
07/14/2019
Can we open a personal account and label it “Farm Account” and let the customer operate a business out of it?
07/14/2019
1. Does a customer need a reason for a stop payment?
07/07/2019
Our business customer has been debited 3 times by a business they don’t work with. All of the entries are PPDs that settled in the last 20 days. Do we have any recourse for our business customer?
07/07/2019
Our business customer has been debited 3 times by a business they don’t work with. All of the entries are PPDs that settled in the last 20 days. Do we have any recourse for our business customer?