10/31/2021
Regarding the drilling of a safe deposit box under SCRA; does this apply if the box is rented to a dependent of a service member? Prior to drilling how are we to determine if the box holder is a dependent if there is no response to past due rental notices or notice of drilling (or mail returned)? If we are unable to determine prior to drilling does this mean we cannot drill the box?
10/24/2021
Is a banker allowed to enter a customer's safe deposit box under true dual control to remove contents and send to the customer with their written request to do so? In this case, the customer is disabled. Our contract indicates it is a single individual's box, but at some point, additional signers were added to the agreement/card. Ownership did not change on the contract to joint. Or shall the bank act as we would in an escheat process, accessing in dual control, documenting contents, and releasing the contents to the State (Colorado)?
09/19/2021
If the money is not available in the deceased customer’s account and no estate account exists with the bank, is the bank still liable for reclamations from Treasury?
09/12/2021
Would it be smart to seek out beneficiaries and/or successor custodians to reduce your abandoned property burden...or would that create a GLBA privacy violation?
09/05/2021
How long does it take for Social Security to act after a Social Security beneficiary dies?
08/29/2021
I have a customer who would like to set up his account to transfer to a trust upon his death. He has provided us a copy of a will, which is not valid until approved by the court. Is this something that we can do?
08/22/2021
If a creditor inquires about a debt owed how would it be handled with the Privacy Act?
08/15/2021
How does a durable power of attorney differ from a power of attorney?
08/15/2021
Should tamper resistant envelopes be used to secure all drilled box contents?
08/08/2021
Assume we have a single owner account with an attorney-in-fact, the owner dies and the executor wants info on the account transactions prior to death that were initiated by the attorney-in-fact. Can the bank release that info?